Refund Terms

Welcome to ZARNETHIQOS. We strive to ensure your complete satisfaction with every purchase. Please review our Refund Terms carefully. By making a purchase, you agree to the terms set forth below.

Eligibility for Refunds

Refunds are applicable under the following conditions:

• The product is returned within 30 days of purchase.
• The product is in its original packaging, unused, and in the same condition as received.
• A receipt or proof of purchase is provided.

Non-Refundable Items

Certain items are exempt from being refunded, including:

• Gift cards
• Downloadable software products
• Personalized or customized items

Process for Obtaining a Refund

To request a refund, please follow these steps:

• Contact our customer service team at [email protected] to initiate the process.
• Send the item back to the address provided by our team.

Refund Notification

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, please take the following steps:

• Check your bank account again.
• Contact your credit card company; processing times may vary.
• Contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].

Contact Information

If you have any questions regarding our refund policy, please contact us at [email protected].